Office Hours: March 26, 2021

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Every Friday at 10:00 AM PDT / 1:00 PM EST, the NBA Top Shot team hosts an Office Hours session where they answer questions from the community.

Here are the notes from today:

Office Hours Notes @nbatopshot

Live thread🔻

🎙️These will be *recorded* from now on for people to listen back to.

💵~$600k of Dapper Credits were distributed yesterday.

Customer Service team is now up and running and should be smoother soon.

🎁Gifting will change again
— TheFirstMint (@TheFirstMint) March 26, 2021

Withdrawal request taking a while?

🔹If your account history seems questionable, it may slow down the process.

🔹Less risky looking accounts are easier to approve and process a withdrawal for.

🔹Gifting for giveaways is not deemed suspisious
— TheFirstMint (@TheFirstMint) March 26, 2021

Multi Accounts:

▪️People who had multiple accounts and have tried to consolidate; your accounts will NOT be burned or anything.

▪️New policy being built now for strict action to be taken against people gaming the system with multi accounts.
— TheFirstMint (@TheFirstMint) March 26, 2021

Are withdrawals approved in chronological order?

🔹No specific details there, but they are NOT done that way.

When will non-US banks be approved for withdrawal?🚨

🔹For Canada, Australia, and European banks, it *might* be by the end of April 2021.
— TheFirstMint (@TheFirstMint) March 26, 2021

General Account stuff:

🏀Baller Status not a priority right now. Long term will be a bigger part of the collector experience. Needs an upgrade.

🔴Red dot. Has been fixed. Jacob feels for you if you were very OCD about this.
— TheFirstMint (@TheFirstMint) March 26, 2021